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POLICIES

ARRIVAL

If you are a first time client, allow an extra 10-15 minutes for your appointment as I do a thorough consultation on your initial appointment.

There is a 10 minute grace period  by which you must be in the salon by minute 10! NO exceptions. After 10 Minutes, you are considered late and will be charged an additional $10. After 15 minutes, your appt will be canceled, and considered a late cancellation (if I've corresponded with you), and a NO SHOW (if I don't). 

Eyelash Extensions: Please arrive with clean/makeup free eyes and lashes.  Extra time spent cleaning your lashes will mean less time lashing. If you arrive after your scheduled appointment time, it may not be possible to extend the time available for your booked service; if your service is shortened due to your late arrival, you will still be charged the full cost of the service.

EXTRA GUESTS

At this time, extra guests are not allowed. This includes undocumented service animals. In order to for your artist to stay focused and ensure efficiency, a distraction free environment is required. It is our belief here at The Tailor's Den that your appointment serves as part of your self care experience. This time for you needs to be distraction free and full of comfort and relaxation. 

CHANGING YOUR APPOINTMENT​

A minimum of 24 hours notice is required to reschedule/cancel a booked appointment without penalty.

SICKNESS OR FAMILY EMERGENCY

If you, or another person in your household, has COVID-19 or another infectious or contagious illness, please contact us as soon as possible to reschedule your appointment for a later date. For your safety and that of staff and other clients, please do not come to your appointments sick. If it is assumed you are currently sick, your appointment may be cut short or cancelled and rescheduled for when you are healthy again. A one-time allowance of last minute cancellation or reschedule will be permitted for sickness or family emergency. After that, the cancellation and no show policy is in effect. (Masks are strongly encouraged by not required

CANCELLATION + NO SHOW

As a courtesy, appointment reminders are sent out 72 and 24 hours either by text, email or both. If an appointment is cancelled or rescheduled within 24 hours of your appointment, you will be charged  50% of your service as a cancellation fee. If you no show or reschedule within 24 hours your scheduled appointment time, you will be charged 100% of your service as a cancellation fee. A credit card deposit will be required at the time of booking and will not be charged unless the aforementioned has occurred. This is to protect your time that is set aside especially for you, as well as to protect our time which books up quickly. In turn, we promise to keep appointments on time, give you our full and undivided attention and of course, the best work & service Atlanta has to offer!

OTHER ARTISTS' WORK

(Eyelash extensions ONLY. At this time we do not offer foreign touch-ups, or corrective work for PMU services.) There is a $30 foreign infill fee, however, if you currently have eyelash extensions on from another lash artist, there may be the possibility that your current extensions will need to be removed and put back on properly. Due to the unregulated nature of eyelash extension trainings, certifications and state board regulations, there are a lot of lash artists that have been improperly trained, and at The Tailor's Den, our priority is your natural lash health and eye safety. Thus, if you are coming in for a touch up from another lash artist, then you agree that your current extensions may need to be removed and a new full set will be applied at the appropriate full set price. This will be discussed and fully explained to you prior to any service being performed.

AFTER HOURS APPOINTMENTS

Certain circumstances and seasons may leave you in a panic to squeeze in a last minute lash appointment that is outside of our normal business hours. After hours appointments may be available on a case by case basis for an additional $50 fee. We close at 4pm, and all day on Sunday and Monday. Any appointment booked AT or AFTER 4pm, or on Sunday/Monday is considered after hours. You can book available after hours appointments directly through the booking site.

REFUND POLICY

You are paying for artist's time, product and other expenses used to provide you with a service. No refunds will be given for any reason on services or products. If you are unhappy with a service, you may contact us within 72 hours of your appointment to discuss your concerns and if a fix can be done to address your concerns, it will be done, with a complimentary 30 minute express touch up if it is at the fault of application or product. Any concerns addressed after 72 hours of your lash appointment, or failure to follow the proper aftercare instructions, will be charged at full price for the service.

BOOKING ETIQUETTE 

Please book accordingly. This ensures that you get the best experience, and that appointments run smoothly. The time allotted for your service will begin and end as scheduled. For eyelash extensions, If you know that you will need a larger fill, please book the corresponding fill time.*

By booking your appointment, you agree to the terms stated above.

 

 

**You  give The Tailor's Den LLC permission to charge your card in the event that the cancellation policy or no call no show policy is violated. Thanks again for your respect and loyalty.**

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